This Privacy Policy explains how StarCity casino (“we”, “our”, “us”) collects, uses, stores, and discloses your personal information when you access or use our website and services. We are committed to safeguarding your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our online casino platform, you agree to the terms described in this policy.
1. Collection of Personal Information
We collect personal information necessary to provide our services, ensure regulatory compliance, and enhance your experience. This may include your full name, date of birth, residential address, contact details (such as email address and phone number), identification documents, payment information, and online activity data. We may also collect information about your use of our website, including IP address, device identifiers, browser type, and cookies. In certain cases, we may collect sensitive information if required by law or for responsible gambling purposes, with your explicit consent.
2. Methods of Information Collection
We collect personal information directly from you when you register an account, complete transactions, participate in promotions, correspond with us, or use our services. We may also collect information automatically through cookies, tracking technologies, and analytic tools to understand your preferences and improve website functionality. In some cases, we may obtain information from third-party sources such as identity verification service providers, payment processors, and regulatory authorities to comply with legal obligations and prevent fraudulent activities.
3. Use of Personal Information
Your personal information is used for purposes including account registration and management, processing payments and withdrawals, verifying your identity and age, ensuring compliance with legal and regulatory obligations, managing responsible gambling, providing customer support, personalising your experience, conducting market analysis, and communicating updates or promotional offers (with your consent). We may also use your information to investigate and resolve disputes, detect and prevent fraud or security breaches, and maintain the safety and integrity of our platform.
4. Disclosure of Personal Information
We may disclose your personal information to third parties in accordance with this Privacy Policy and applicable law. These third parties may include payment service providers, identity verification agencies, regulatory and government authorities, professional advisors, IT and data storage providers, and other service providers assisting in delivering our services. Where required by law, we may disclose your information to law enforcement agencies or relevant regulatory bodies. All third parties are required to handle your information in accordance with Australian privacy laws and are contractually obligated to maintain its confidentiality and security.
5. International Data Transfers
Some of our service providers or related entities may be located outside Australia. When your personal information is transferred overseas, we ensure that appropriate safeguards are in place to protect your data in accordance with the requirements of the Privacy Act 1988 (Cth). We take reasonable steps to ensure that any overseas recipients comply with similar privacy standards and obligations.
6. Data Security and Storage
We implement robust technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. This includes encryption, secure servers, access controls, and regular security assessments. Personal information is stored securely for as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer needed, data is securely deleted or de-identified in accordance with our data retention policies.
7. Access and Correction of Personal Information
You have the right to access the personal information we hold about you and request its correction if it is inaccurate, incomplete, or out-of-date. Requests for access or correction can be made by contacting our Privacy Officer using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with our legal obligations. In certain circumstances, we may refuse access or correction as permitted by law, but will provide written reasons for any refusal.
8. Cookies and Online Tracking
Our website uses cookies and similar tracking technologies to collect information about your browsing activities, preferences, and device. Cookies help us improve website performance, personalise content, and deliver targeted advertisements. You may adjust your browser settings to refuse cookies or alert you when cookies are being used; however, disabling cookies may affect the functionality and user experience of our website.
9. Marketing Communications
With your consent, we may use your personal information to send you marketing communications about promotions, new games, and other offers. You may opt out of receiving such communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly. We will not send you unsolicited marketing material if you have opted out.
10. Responsible Gambling and Sensitive Information
We are committed to promoting responsible gambling and may collect sensitive information related to your gaming behaviour to provide appropriate support and comply with regulatory requirements. This may include information about self-exclusion requests, voluntary limits, and interactions with our responsible gambling team. Such information is handled with strict confidentiality and used solely for the purpose of ensuring player welfare and regulatory compliance.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements. The latest version will be published on our website with the date of revision. We encourage you to review the policy regularly to stay informed about how your personal information is managed.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Privacy Officer at [email protected] or by mail at StarCity Casino, Privacy Officer, [insert postal address here], Sydney, NSW, Australia. We take all privacy-related complaints seriously and will respond promptly in accordance with applicable law.
13. Further Information
For more information about privacy rights in Australia, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. You can also explore our StarCity casino games or access the StarCity mobile app for a secure and enjoyable gaming experience.